Our commitment to excellence and generational know-how enable us to create excellent hospitality experiences.
Our services
Concept development & brand design
01
Workshop the venue’s story, style, and service philosophy, and develop a brand identity that connects with the space, location and guests.
Venue identity
Brand positioning
Story telling
Guest journey design
Brand direction & visual identity: name, logo, collateral, tone of voice, mood boards
Menu creation & service conceptualisations
Spatial & Operational Planning
02
Working collaboratively with designers, we plan kitchens, bars, and dining areas for seamless service and efficient operations — ensuring form and function meet.
Menu & Beverage Development
03
We design menus and recipes that ensure the venue’s identity is represented in the food and beverage selection.
Menu Design
Recipe Development & Costing
Styling & Presentation Guidance
Team Training for Menu Storytelling & Service
Supplier Recommendations & Introductions
Team & Culture Building
04
We work with you to find the right people, nurture a hospitality-driven culture, and train staff to deliver warm, intuitive service.
Collaboration with architects on venue design & layout
Kitchen, bar, and circulation flow planning
Equipment and furniture recommendations
Operational planning
Operational manual templates (FOH & BOH)
Standard operating procedure templates
Recruitment & On boarding Support
SOP Development & Service Training Programs
Hands On Operational Training
Brand Values Immersion & Training
Menu Knowledge & Food Training
Beverage Training
Cooking, Recipe & Technical Training
Website Design Direction
Content Direction
Social Strategy Consultation
PR Strategy
Market Engagement Through Grossi Brand Channels
Soft Opening Planning
Launch Event & Opening Support
On-site opening assistance and troubleshooting
Guest experience reviews and service refinement
Ongoing quality checks
Appearances for special events & PR
Marketing & PR Support in conjunction with partner marketing efforts
Monthly meetings to review performance & implement changes
Ongoing refresher training and brand immersion
Seasonal menu & wine list updates
Major Event Management & Delivery
Keynote Speaking
Event Menu Design & Appearance
Cooking Demonstrations
Education, Training & Conferences
Hospitality Advice & Mentoring
Private Events
Pre-Launch Activation
05
Social strategy, soft openings and events, we build excitement and gather feedback to ensure a confident, successful launch.
Ongoing Support
06
Supporting the venue’s success after opening, fine-tuning service, refining experience, and supporting the team as the venue grows.
Additional Services
07
These services extend our core offering, delivering added value through expertise, engagement and experience.
